Hummingdesk — AI included. Surprises excluded.

The problem

The advertised price is never the actual price.

Help desk platforms hook you with low headline rates, then layer on fees for AI, channels, and resolutions until your bill looks nothing like the pricing page.

What's on the website

10 agents on a popular incumbent — advertised price

Base subscription × 10 agents£550

Email + chat channelsIncluded

Basic reportingIncluded

Knowledge baseIncluded

Your monthly bill £550

What's on the invoice

Same 10 agents, after the add-ons land

Base subscription × 10 agents£550

AI Copilot add-on (£23/agent)+£230

AI resolutions (£0.79 × 1,200)+£948

WhatsApp + SMS channels+£47

Workforce management+£120

Your actual bill £1,895

£38,217

The median amount support teams overspend on help desk software each year because of AI add-ons, per-resolution fees, and channel surcharges they didn't plan for.

Based on TCO analysis of Zendesk, Freshdesk, and Intercom enterprise contracts, 2026

Calculate your savings

See exactly what you'd save. In 60 seconds.

Five questions about your current setup. We'll show you what you're paying now vs. what you'd pay on Hummingdesk — and which plan fits best.

Step 1 of 5

What are you using for support today?

Pick the one closest to your current setup.

Step 2 of 5

How many support agents do you have?

Including part-time agents and managers who handle tickets.

agents

11020304050+

Step 3 of 5

Roughly how many tickets per month?

An estimate is fine. We'll use it to model AI resolution savings.

2,500

tickets per month

1002k5k10k15k20k+

Step 4 of 5

Which channels does your team support?

Select all that apply. We'll calculate the channel surcharges you're paying elsewhere.

Step 5 of 5

Are you using AI features today?

AI Copilot, auto-resolution, smart routing — anything AI-driven for support.

Your personalised result

You could save up to

Estimated annual savings

£14,160

vs your current setup, including AI add-ons and channel fees

Your current bill

£1,950/mo

All in, with AI add-ons

Hummingdesk

£768/mo

Growth plan, AI included

Based on your team size and ticket volume, we recommend Hummingdesk Growth — full omnichannel AI support with workflow automation.

Start your 14-day free trial →

How we're different

Their way. Our way.

A side-by-side of how the incumbents work versus how Hummingdesk works. No marketing fluff — just the facts.

The incumbent way

Enterprise help desks

AI Copilot costs £23–£29/agent as an add-on

£0.79–£0.99 charged per AI resolution

WhatsApp, SMS, phone each £23+/month extra

Workforce management as a paid module

Advanced analytics gated to higher tiers

2–4 week implementation with consultants

Procurement-driven sales cycle

12-month minimum contracts

The Hummingdesk way

One price. Everything included.

AI Copilot included in every plan

AI resolutions bundled with monthly allocation

8 channels bundled. WhatsApp at wholesale cost.

Workflow automation included in Growth+

Full analytics included in every plan

10-minute self-serve setup

Free trial. No sales call required.

Monthly billing. Cancel anytime.

Why Hummingdesk

Everything included. No add-ons.

Every plan ships with the full AI stack, every channel you'll need, and the automation that lets a small support team actually scale.

AI Copilot for every agent

Drafts replies, summarises threads, translates in real-time, and surfaces the right knowledge base article — instantly.

Included, not extra

AI Auto-Resolution

Resolves up to 45% of incoming tickets without an agent. Use it as much as you want — no per-resolution fees, ever.

No per-ticket charges

9 channels. One inbox.

Gmail, Outlook, Facebook, Messenger, Instagram, Telegram, Slack, Discord, and WhatsApp — all in a single unified workspace.

8 included, WhatsApp at cost

Smart Workflows

Visual workflow builder. Route by intent, escalate by sentiment, trigger by anything. Automate the repetitive 80%.

Growth plan and above

Real-Time Analytics

CSAT, response times, resolution rates, AI accuracy, team performance. One dashboard. No "Pro Analytics" upcharge.

Included in every plan

SLA Management

Define SLAs per priority, per channel, per customer tier. Get alerted before you breach. Keep promises automatically.

Included in every plan

9 Channels

Connect every channel. Pay nothing extra.

Where Intercom charges £23/month per channel and Zendesk gates them behind higher tiers, we bundle the lot.

Gmail

OAuth integration

Outlook

OAuth integration

Facebook

Page messages

Messenger

Direct messages

Bot integration

Slack

Workspace app

Discord

Server bot

Instagram

Direct messages

WhatsApp Business

Business plan · at cost

£0

extra cost for 8 of 9 channels. WhatsApp passes through at Meta's wholesale rate ($0.10/conversation) with zero markup.

Pricing

Move the slider. See your savings.

Pick your team size. We'll show you what Hummingdesk costs vs what you'd pay elsewhere. No hidden tiers.

Team size 10 agents

Switching from Zendesk Suite Pro at this team size?

You'd save £930/month

Starter

For small teams getting started with AI support

£19 /agent/month

£190/month for 10 agents

Includes

300 AI tickets/agent/month

Gmail + Outlook OAuth

Facebook + Messenger

AI Copilot + auto-resolve

Ticket management + SLA

50 KB articles

Teams switching to Hummingdesk are saving thousands.

We were paying £1,840/month on Intercom for 12 agents and getting blindsided every quarter by AI resolution fees. Switched to Hummingdesk Growth, paying £468/month, and the AI is genuinely better.

Sarah Mensah

Head of Support · Lumino

Setup took 40 minutes. Forty. We had Gmail, Outlook, WhatsApp, and Instagram running through one inbox before lunch. Our previous platform took three weeks of onboarding and we never even got WhatsApp working.

Daniel Kim

Operations Director · Northwave

We grew from 4 agents to 18 in 9 months and our bill scaled linearly. No surprise add-ons, no per-resolution gotchas. I can actually forecast support costs in my budget meetings now.

Aoife Ryan

Founder · Stratify

Why we built Hummingdesk

We watched our support bill triple in 6 months. So we built something different.

If you're reading this, you've probably been ambushed by a help desk invoice. The £550/month that became £1,895. The "AI-powered" features that arrived with per-resolution fees you didn't see in the contract. The WhatsApp integration that cost another £29/month per agent. The quarterly meeting with your CFO about "support tooling costs."

We've been there. Before building Hummingdesk, we ran customer support at growing SaaS companies. We watched our help desk bills triple in six months — not because we hired more agents, but because every feature became an add-on, every channel became a surcharge, and every AI resolution became a line item.

So we built the help desk we wished existed: every AI feature included in every plan, every channel bundled, every price transparent. No add-ons. No per-resolution fees. No quarterly surprises. And a 30-day money-back guarantee if it doesn't work for your team.

The Hummingdesk founders

London, UK · Building since 2025

Free migration · Done by us

Pick your platform. See exactly what we'll move.

A senior engineer handles your migration personally — not a chatbot, not a "self-service tool" you operate yourself. Free for any team switching from a paid plan.

Migration time

18 hours

Typical end-to-end

Cost to you

£0

Free for paid plans

Downtime

Zero

No dropped tickets

Items migrated

data types preserved

What we migrate 14 items

How it works

You authorise read-only access

Connect your Zendesk account with a 90-second OAuth handshake. We can only read — not write or delete.

5 minutes

A senior engineer runs the migration

Our engineer maps your Zendesk data to Hummingdesk's schema, runs the import, then validates ticket counts and customer records.

2–18 hours

You review and go live

We hand over a sandbox with your data. You verify, then we flip channel routing. Your team logs in and keeps working.

10 minutes

Ready to leave Zendesk? Start your trial and we'll begin migration today.

Start migration

FAQ

Questions we hear a lot.

Sign up with your card, connect your channels, and start handling tickets within minutes. You won't be charged for 14 days. Cancel anytime before day 15 and you pay nothing — no questions, no friction. After day 14, you're on your selected plan and billed monthly until you cancel.

Every plan includes AI Copilot (drafts, summaries, translation) and AI Auto-Resolution (autonomous ticket handling). Each plan ships with a generous monthly AI ticket allocation per agent (300, 500, or 750). Overage is £0.05/ticket on Starter, £0.04 on Growth, £0.03 on Business — published openly on the pricing page.

Yes — and we do it for you for free if you're switching from a paid competitor plan. We import your tickets, knowledge base, customer data, macros, and SLA policies from all three platforms. Most migrations complete inside one business day. A senior engineer handles it personally.

No. Unlike Intercom (£0.79/resolution) or Zendesk Advanced AI (extra $50/agent + per-resolution charges), we bundle AI into your monthly plan with a clear allocation. The only overage is the per-ticket rate (3–5p) if you exceed your allowance, and we notify you at 80%.

We back every paid plan with a 30-day money-back guarantee. If you decide Hummingdesk isn't the right fit within the first 30 days, we'll refund every penny — including the setup fee. No questions asked. Email us and we process the refund the same day.

Yes — and we recommend it. Run both platforms side-by-side during your trial. Route a percentage of traffic to Hummingdesk, see how it performs, then switch fully when you're confident. There's no requirement to cancel your existing help desk before trying us.

Data is stored on AWS infrastructure with full encryption at rest and in transit. Strict tenant isolation in a multi-tenant architecture. Fully GDPR compliant with a Data Processing Agreement available for all customers. SOC 2 Type II certification underway.

Yes — on the Business plan. Plug in your own OpenAI, Anthropic, or compatible LLM key and pay only the underlying token cost. No incumbent offers this. It typically reduces your AI cost by 60–80% if you negotiate enterprise rates with the provider.

No. Monthly billing on every plan. Cancel anytime with one click — no "talk to your account manager" hoops. Annual billing is available with a 20% discount if you want the savings, but it's optional.

AI included. Surprises excluded.

The advertised price is never the actual price.

See exactly what you'd save. In 60 seconds.

Their way. Our way.

Everything included. No add-ons.

AI Copilot for every agent

AI Auto-Resolution

9 channels. One inbox.

Smart Workflows

Real-Time Analytics

SLA Management

Connect every channel. Pay nothing extra.

Move the slider. See your savings.

Teams switching to Hummingdesk are saving thousands.

30-day money-back guarantee.
No questions asked.

We watched our support bill triple in 6 months. So we built something different.

Pick your platform. See exactly what we'll move.

Questions we hear a lot.

Stop overpaying for AI.
Start using it included.

AI included. Surprises excluded.

The advertised price is never the actual price.

See exactly what you'd save. In 60 seconds.

Their way. Our way.

Everything included. No add-ons.

AI Copilot for every agent

AI Auto-Resolution

9 channels. One inbox.

Smart Workflows

Real-Time Analytics

SLA Management

Connect every channel. Pay nothing extra.

Move the slider. See your savings.

Teams switching to Hummingdesk are saving thousands.

30-day money-back guarantee.No questions asked.

We watched our support bill triple in 6 months. So we built something different.

Pick your platform. See exactly what we'll move.

Questions we hear a lot.

Stop overpaying for AI.Start using it included.

30-day money-back guarantee.
No questions asked.

Stop overpaying for AI.
Start using it included.